Privacy Policy

Infinity Groups is responsible for the Infinity Groups CRM application and platform, available through the web and mobile app.

This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with Brazil's LGPD and other applicable laws.

By using our services, you state that you have read, understood, and agreed to the practices described in this policy.

• Provide the service and operate CRM, funnel, calendar, task, commission, and communication features.
• Manage authentication, sessions, role permissions, and multi-tenant isolation.
• Send operational notifications about sales, tasks, appointments, and system updates.
• Generate dashboards, reports, leadership metrics, cash-flow views, and performance analysis.
• Perform audits, sales validation, quality control, and traceability.
• Fix errors, improve features, and protect the platform.
• Comply with legal, tax, regulatory, or judicial obligations.

We do not sell, rent, or trade personal information with third parties. Data may only be shared where necessary to operate the platform.

• Hosting, database, cloud, payment, and technical service providers.
• Authorized users within your organization according to permissions and hierarchy.
• Integrations authorized by the account administrator.
• Public authorities when required by law, court order, or regulatory obligation.
• Third parties with express consent when applicable.

We adopt technical and organizational measures to protect data.

• Communications protected by HTTPS/TLS.
• Token-based authentication and session control.
• Passwords stored with secure hashing.
• Company-level multi-tenant isolation.
• Role-based access control and permissions.
• Audit logs for critical actions.
• Backup and monitoring routines.

No system is completely immune to risk. In the event of a security incident, we will notify affected parties and authorities when required by applicable law.

• Data is stored in secure and controlled environments.
• We keep data while the account is active and the service agreement remains in effect.
• After account termination, data may be retained for up to 90 days for backup and recovery unless a different legal requirement applies.
• Data required for legal, tax, or regulatory obligations may be retained for the legally required period.

Under LGPD and applicable laws, you may request:

To exercise any right, contact us through the email listed below. We will respond within the legally applicable deadlines.

By using Infinity Groups CRM, you also agree to our Terms of Use, which govern proper platform use, user responsibilities, terms versioning, and acceptance by each organization's administrators.

We use cookies and local storage to:

• Keep your session securely authenticated.
• Remember preferences such as language, currency, and theme.
• Improve performance through cache and local settings.

We do not use third-party advertising tracking cookies for behavioral marketing.

Infinity Groups CRM is intended exclusively for professional or corporate use. We do not knowingly collect data from minors under 18.

We may update this Privacy Policy to reflect changes in services, operations, or legislation.

• The last updated date will be revised when relevant changes occur.
• Active users may be notified through the app or by email.
• For material changes, we may request renewed acceptance.

For questions, requests, or complaints about this policy or the processing of your personal data, contact us:

If you do not receive a satisfactory response, you may file a complaint with Brazil's National Data Protection Authority (ANPD).